Firstly, if you’re not happy, we’re not happy! Let us know and we’ll do our best to sort it out. Now, some quick legal stuff…
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Need to return your sheets?
We are confident in our sheets; however, we understand some manufacturing faults may slip through the cracks. Please know these are just as unacceptable to us as they are to you and we will do everything in our power to rectify the issue and deliver you perfect products.
- Faulty items
If you receive a product with any faults, we will happily replace your item. Send us an email so we can fix this ASAP!
- Change of mind
If you are in any way unhappy with your purchase, please don’t hesitate to let us know.
To assist you in your purchasing, did you know we offer free samples? Add a swatch to your checkout so you can see the colours in your own home if you are unsure – we just ask you to pay the small postage fee.
If you wish to return a product for any of the above reasons, please email us the details of your return including Receipt Number, Product(s) to return and reason why. We will respond with Return Address and further information as required.
Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Yes! We provide a warranty with our sheets.
We believe in our products and want them to live their best lives. So, we offer a TWO-YEAR warranty for all manufacturing faults.
Elastic breaks? Get a new one
Zipper stops working? Get a new one
We invest in the best quality materials to create Paddington Lane sheets, but we understand that everyday life can compromise even the best! Please don’t hesitate to let us know if anything goes wrong.